WashNFoldService

Terms of service

Last updated: November 1, 2026

The service

WashNFoldService picks up your laundry, washes, dries and folds it at one of our stores, and delivers it back. By booking on our website or app you agree to these terms.

Booking and your card

• When you book, we check your card with a $1 hold that is released right away and never charged.
• We weigh your laundry at the store and text you the total. The final price is the per-pound price times the weight, with the minimum order, any extras and any fees shown when you book.
• You pay online by card. If you agreed when booking, we may charge your saved card for the final total.

Missed pickups and deliveries

If no one is there and we cannot reach your laundry during your pickup or delivery window, a no-show fee applies, as shown when you book. You can change or cancel a pickup online before the pickup window at no charge.

Your laundry

• Please check pockets and remove valuables, cash, pens and items that could damage clothes. We are not responsible for items left in pockets.
• Tell us in the notes about delicate items or special care. Items that need dry cleaning are not part of wash and fold.
• We take care with every load, but normal wear, shrinkage of unsuitable fabrics and colour bleeding from new items can happen.
• If something is wrong with your order, contact us within 48 hours of delivery and we will make it right where we are responsible.

Unpaid orders

Orders must be paid before delivery. Laundry left unpaid may be held at the store, and storage fees may apply after the period shown in your texts.

Changes and contact

We may update these terms; the date at the top shows the latest version. Email [email protected], call or text (972) 428-3886, or use Help & contact.