Privacy policy
Last updated: November 1, 2026
Who we are
WashNFoldService provides wash and fold laundry pickup and delivery from our stores in Lewisville, Carrollton and North Dallas, Texas, through washnfoldservice.com and the WashNFold app. This policy explains what information we collect and how we use it.
What we collect
- Account details: your name and mobile number. You sign in with a code texted to your phone, using the same account as the LaundroPay app.
- Pickup address: street address, apartment, gate code and notes for the driver, and the map location of that address.
- Orders: pickup and delivery times, the detergent and extras you choose, weight, prices, payments and order history.
- Payment card: cards are handled by Stripe. We never see or store your full card number; we keep only the card brand and last four digits.
- Messages: the texts we send you about your orders.
- Location (app): only when you tap “Use my location”, the app reads your phone’s location once to fill in your address. We do not track your location in the background.
How we use it
- To pick up, wash, fold and deliver your laundry, and to choose the store nearest you.
- To text you about bookings, driver arrival, weight and payment.
- To charge for orders, as agreed when you book.
- To answer your questions and keep our service safe.
We do not sell your information, and we do not use it for advertising.
Who we share it with
Only the services that help us run pickup and delivery, and only what they need:
- Stripe: card checks and payments.
- LaundroPay: phone sign-in.
- Google Maps: turning your address into a map location and planning routes.
- Our text-message service: sending order texts to your phone.
- Our drivers and store staff: your name, address, notes and order details, to do the work.
We may also share information when the law requires it.
How long we keep it
We keep your account while you use it. Order and payment records are kept as needed for accounting and taxes. When you delete your account, we remove your name, phone, addresses, saved card and texts; past orders stay only as anonymous records.
Your choices
- Edit your name, phone and address in your account at any time.
- Delete your account in the app (Account → Delete my account), on the website, or by contacting us. See Delete your account.
- Turn off location access for the app in your phone’s settings; you can always type your address instead.
Children
Our service is for adults. We do not knowingly collect information from children under 13.
Changes
If we change this policy, we will update the date at the top of this page.
Contact us
Email [email protected], call or text (972) 428-3886, or use Help & contact.